Ji7 Frequently Asked Questions

Ji7 requires a valid Philippine government-issued ID for KYC verification — this includes your PhilSys National ID, passport, driver's license, SSS card, GSIS ID, or PRC ID. You'll also need to submit a clear selfie alongside your ID. Some players may be asked for proof of address during enhanced verification. Completing KYC unlocks full withdrawal access on your ji7 account.

No — ji7 strictly enforces a one account per player policy. Each player may hold only one registered account at any time. If ji7 detects duplicate accounts linked to the same person, all secondary accounts will be closed and any funds held in them may be forfeited. Using multiple accounts to claim bonuses multiple times is a violation of the ji7 Terms and Conditions.

If you're having trouble logging in to ji7, first double-check that your mobile number and password are correct. If you've forgotten your password, use the "Forgot Password" option on the login page — an OTP will be sent to your registered mobile number. If your account has been locked or suspended, contact ji7 support at [email protected] with your registered mobile number and our team will assist you promptly.

To close your ji7 account, contact our support team at [email protected] and request account closure. Your request will be processed promptly. Any available balance of legitimate funds will be returned to your registered payment method after any outstanding KYC requirements are satisfied. If you're closing your account due to gambling concerns, we strongly recommend requesting self-exclusion through the Responsible Gaming tools in your account settings first.

Minor details like your email address can usually be updated through your ji7 account settings. However, changes to core identity information — such as your legal name or date of birth — require supporting documentation and must be done through ji7 customer support. This is a security measure to prevent unauthorized account modifications. Contact [email protected] with your request and relevant documents.

Ji7's minimum deposit amounts vary by payment method and are displayed on the deposit page within your account. As a general guide, GCash and Maya deposits have low entry minimums accessible to most Filipino players. The exact minimum for each method is shown at the time of deposit. Ji7 does not charge deposit fees — any transaction fees from your payment provider (e.g., GCash processing fees) are separate and outside ji7's control.

GCash withdrawals from ji7 are typically processed within minutes once approved — making it the fastest withdrawal option available on the platform. Processing times can vary slightly during peak hours or if your account requires additional verification. To ensure smooth withdrawals, complete your ji7 KYC verification in advance. Withdrawal requests submitted after KYC completion are generally the quickest to process.

No. Ji7's anti-money laundering policy requires that withdrawals be made to the same payment method used for deposits, and the account must be registered in your own name. Withdrawals to third-party GCash numbers, bank accounts registered in different names, or entirely new payment methods not previously used for deposits are not permitted. This policy protects all players and ensures financial integrity on the platform.

Bank transfer withdrawals via BDO, BPI, or Metrobank on ji7 typically take between 1–3 banking days to arrive, depending on the receiving bank's processing schedule and whether the transfer falls on a Philippine banking holiday. If your bank transfer hasn't arrived after 3 business days, contact ji7 support at [email protected] with your withdrawal reference number and our team will investigate immediately.

Ji7 does not charge platform-level fees on standard GCash or Maya deposits and withdrawals. However, third-party payment providers — including GCash, Maya, BPI, and BDO — may apply their own transaction or service fees, which are outside ji7's control and are the responsibility of the player. Always check your payment provider's current fee schedule. For crypto deposits via USDT TRC20, network transaction fees (gas fees) apply separately.

Yes — slot games on ji7 use certified Random Number Generator (RNG) technology, ensuring that every spin outcome is independently random and unaffected by previous results. RTP (Return to Player) is a percentage indicating the theoretical long-term payout rate of a slot. For example, a slot with 96% RTP pays back ₱96 per ₱100 wagered on average over time. Individual session results vary. RTP figures for each slot title are typically available in the game's information panel.

Absolutely. Ji7 is fully optimized for mobile browsers — no app download is needed. Simply open ji7.app in Chrome, Safari, or any modern browser on your Android or iOS device and the platform adjusts automatically to your screen. The mobile experience covers all game categories including live casino, slots, bingo, and sports betting. Ji7 works smoothly on most mid-range and flagship Philippine smartphones.

Ji7's live casino streams real-time games with professional dealers operating physical cards, dice, and roulette wheels from purpose-built studios. You place bets through your screen while watching the action live via high-definition video. Games available include baccarat — hugely popular with Filipino players — blackjack, roulette, and sic bo. Live casino tables have their own minimum and maximum bet limits, which are shown before you join a table.

Yes — ji7 offers sports betting on Philippine Basketball Association (PBA) games, as well as NBA, boxing, UFC, football, and other major international leagues. Markets available for each game vary and are displayed within the sports betting section of your ji7 account. Odds are updated live during in-play markets. As with all sports betting, outcomes are determined by real-world sporting events — ji7 has no influence over results.

If you experience a disconnection during a live casino session or a slot spin, ji7's system records the game state at the point of interruption. When you reconnect, the result will be reflected in your account based on the logged game outcome. For live casino games, disconnections during an active round are resolved according to the game's rules and the recorded dealing sequence. If you believe a technical error affected your bet unfairly, contact support within 7 days with your game round ID.

Wagering requirements (also called playthrough requirements) define how many times you must bet your bonus amount before it converts to real, withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in eligible bets before withdrawing the bonus funds. Not all games contribute equally — slots typically contribute 100% while live casino games may contribute less. Each ji7 promotion shows its specific wagering requirement clearly.

Every ji7 promotion has a specific expiry window — this is the timeframe within which you must meet the wagering requirements before the bonus and any associated winnings are forfeited. The expiry period varies by promotion and is clearly stated in each offer's terms. Bonus funds that remain unused or whose wagering requirements are not met within the expiry window are automatically removed from your account. Always check the promotion's valid period before opting in.

No — bonus funds on ji7 are subject to wagering requirements and cannot be withdrawn directly until those requirements are fully met. However, your real-money (non-bonus) wallet balance remains withdrawable at any time, subject to standard KYC and withdrawal processing requirements. If you decide you no longer want a bonus, you can forfeit it through your account settings or by contacting support — forfeiting means both the bonus and any winnings generated from it are removed.

Ji7 offers ongoing promotions and reload bonuses for active players, including cashback offers, deposit matches, and special event promotions tied to Philippine holidays and major sporting events like PBA Finals or boxing world title fights. Details of the current loyalty and VIP program — including how to qualify and what rewards are available — are published in the promotions section of your ji7 account. Check back regularly as new offers are added frequently.

The minimum legal age to gamble in the Philippines is 21 years old, as set by Philippine law and PAGCOR regulations. Ji7 strictly enforces this requirement — no exceptions. Age is verified during registration via date-of-birth declaration and confirmed through KYC document checks. Anyone found to be under 21 will have their account immediately and permanently closed, all winnings forfeited, and the matter may be escalated to relevant authorities.

Log in to your ji7 account, navigate to Account Settings, and open the Responsible Gaming section. There you can set daily, weekly, or monthly deposit limits and loss limits that cap how much you can deposit or lose in a given period. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory waiting period to take effect — this cooling-off is intentional and protects you from impulsive decisions during a gaming session.

Ji7 takes self-exclusion seriously. You can initiate a self-exclusion request directly from the Responsible Gaming section in your account settings — choose a duration from 30 days up to permanent exclusion. Once activated, your account is closed immediately, deposits and bets are blocked, and ji7 will not send marketing communications during the exclusion period. You can also email [email protected] with the subject "Self-Exclusion Request" and our team will process it right away.

PAGCOR, the Philippine Amusement and Gaming Corporation, has developed a responsible gaming framework for the Philippine market that includes guidance on problem gambling prevention and player support resources. Ji7's responsible gaming program aligns with PAGCOR's standards. Filipino players seeking additional support beyond ji7's built-in tools can also access mental health resources through the Department of Health's National Mental Health Crisis Hotline and the National Center for Mental Health (NCMH). Visit our Responsible Gaming page for full details.

Ji7 processes all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Your data is protected using 256-bit SSL encryption in transit and industry-standard encryption at rest. Ji7 does not sell your personal data to third parties and only shares information where required by law or with service providers under strict data processing agreements. You have full data subject rights under Philippine law — see ji7's Privacy Policy for complete details.